Full-Time E-Billing Team Lead

• Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis.
• Overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing.
• Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process.
• Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support.
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications.
• Ensure all relevant information is updated and correlated in the firm's billing system.
• Execute accruals, budgets, and information and data requests.
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
• Communicate with direct reports, manager and client on job or deadline issues.
• Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Produce required reports on schedule.
• Assist the team in completing more complex jobs.
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Make sure team follows standard operating procedures.
• Train new employees on policies and procedures.
• Maintain all logs and reporting documentation as required.

• Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance.
• Strong analytical and critical thinking skills.
• Minimum of four years of billing experience in a law firm or professional organization required.
• Experience leading employees in areas of process and policy adherence and time and absence tracking.
• Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.

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