Full-Time Endpoint Engineering Manager

Position Responsibilities

• Lead, mentor, and develop a team of 6-10 Endpoint engineers.
• Establish performance goals, conduct regular evaluations, and provide ongoing feedback.
• Cultivate an environment that emphasizes continuous improvement, exemplary customer service, and technical excellence.
• Oversee the design, implementation, and maintenance of Endpoint infrastructure.
• Manage inventory for Endpoint hardware, software licenses, and support tools and perform regular audits.
• Develop and enforce standardization policies for Endpoint hardware and software and ensure timely imaging and reimaging of workstations is performed.
• Autopilot configuration and implementation.
• Manage Citrix Engineering Infrastructure. Knowledge of Citrix Cloud would be big Plus.
• Manage Office365 Infrastructure.
• Lead team for Windows 11 Migration
• Tanium Administration: Understand and able to properly administrate Deploy, Comply and Provision.
• SCCM Administration: Creating and managing endpoint boundary groups across one or more distribution points. General monitoring of site health via SSRS, log files and the SCCM console. In-Console upgrade and client agent upgrades. Manage and configure user and device collections creating query-base collections.
• Route and escalate technical issues to appropriate technical support areas. Collaborate with technicians on root cause analysis investigation and needed communicate with technicians on end-user support matters.
• Participate and provide support with IT and business projects.
• Maintain overseeing of all systems owned by Endpoint Support Engineering team.
• Provide system analysis for reported issues, including consulting with users. Act as the team escalation point of contact for technical issues.
• Manage testing activates for workstations, laptops, VMs and other dependency systems across the enterprise for patching and vulnerabilities.
• Monitor the Endpoint services engineering queue thru the service desk system to maintain 100% satisfaction and troubleshoot and address incidents and requests to meet SLAs.
• Oversee configuration site collection maintenance Windows Configuration power management rules.
• Oversees deploying operating system Image (primary windows 10) via SCCM OSD. This includes: Configuration of WDS, configuration PXE, configuring VM build environment and integration with MDT and Tanium provision SystemBuild/capture/update windows 10 and 11 images. Creating and managing distribution points accordantly. Creating a deployment task sequence.
• Must be capable of high-level troubleshooting. Implement CIS Benchmark Security standards for Windows and Mac OS. Develop plan for Endpoint Hardware and Application Standardization.

Qualifications

• Must have Windows team management experience.
• Must have High level troubleshooting Windows Endpoint OS.
• Must be knowledgeable in SCCM and/or Tanium.
• Must be proficient in Powershell. Python and/or other programming language is a plus. JAMF Pro administration is a plus. High level troubleshooting MacOS is a plus

SKILLS/KNOWLEDGE/ABILITIES:

• Industry standards practices, Attention to details and accuracy, Collaboration and teamwork skills, Prioritization and time management skills, Strong communication and documentation skills, Strong attention to detail and accuracy, Ability to work with Cross-functional teams.
• Ability to learn and adapt to new technologies. Possesses strong detailed analytical, problem solving and results oriented skills Ability to work learn an adapt to new technologies

EDUCATION and/or EXPERIENCE

• At least 3+ years scripting in PowerShell A+ Certification preferred or equivalent. Security+ preferred or equivalent. Network + preferred or equivalent. JAMF 100, 200, 300, 400 is a plus

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