Full-Time Engagement Manager

Engagement Manager, coordinating closely with customer and internal teams (Product, Engineering, Marketplace, Sales, Pre-Sales and Support), is responsible for planning, execution, and successful implementation of SaaS products for customers.

Manages cross-functional teams to deliver implementations on time with quality results.

• Prime contact for customers during implementation and deployment.
• Responsible for all aspects of project management, including scope and change request management.
• Works closely with project sponsors and stakeholders to define project goals, plan, and deliver the project.
• Develops, executes, and monitors implementation plans to deliver solutions within timeframes.
• Conducts pre-kick-off and kick-off meetings to communicate project plans, milestones, goals, and processes.
• Leads development and implementation of coordinated plans and programs to meet project goals.
• Establishes practices, templates, policies, tools, and partnerships to enhance capabilities.
• Ensures "delivering moments of wow to our customers" is met.
• Defines resource requirements, organizes project teams, and staffs projects appropriately.
• Establishes and manages communication and risk management plans.
• Coordinates onsite customer visits.
• Monitors project progress, reports project status to management and stakeholders.
• Coordinates with customer and internal teams to develop work/change orders for scope, schedule, and dependency changes.
• Communicates with management, customers, sales, and developers to ensure accurate implementation of business requirements.
• Recommends product enhancements and new product opportunities.
• Works with sales and implementation services to scope and estimate engagements (Pre-Sales).
• Works across multiple time zones.
• 20+% travel may be required.
• May require working outside office hours.

Experience: 7-10 years of Professional Services experience as a project or program manager overseeing delivery of SaaS implementation projects.

Skills: Project management, Salesforce, Zendesk, ServiceNow, Jira implementation, project management training/certification (PMP preferred), software projects/products implementation, project management and presentation tools, business requirements writing, functional specification documents, excellent communication (written & oral), strong organizational, presentation, and coordination skills, prioritization, problem-solving, leadership, and interpersonal skills.

Compensation: $139,700-$200,790 USD Base Salary + Variable Compensation

Benefits: Dental, medical, vision, disability and life insurances; Equity + ESPP, flexible PTO, flexible spending, commuter benefits, wellness benefits; adoption and parental leave benefits.

Company Culture: Global workplace that enables employees to find potential, purpose, and passion, irrespective of background.

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