Full-Time Engagement Manager
ServiceNow is hiring a remote Full-Time Engagement Manager. The career level for this job opening is Manager and is accepting Toronto, Canada based applicants remotely. Read complete job description before applying.
ServiceNow
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As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives to add significant value to customers and help the broader organization innovate.
Deliverables include implementing new projects and managing customer interactions during these projects.
Manage cross-functional projects and teams, senior-level business executives, and customers to provide a unique customer experience.
Provide weekly/monthly, quarterly updates to the customer and internal executive teams.
Manage each phase of the project and navigate cross-functional teams (internal and external).
Initiate and/or participate in strategic initiatives impacting tactical approach and project direction.
Develop and present the value proposition to the customer.
Mentor Customer Outcomes or Partner team members to achieve engagement deliverables and promote customer desired results.
Identify gaps between actuals and plan, proposing solutions and driving resolutions.
Successful candidates will have experience leveraging AI and integrating it into work processes, decision-making, or problem-solving.
Must have:
- 10+ years high-tech/SaaS industry experience
- 8+ years in Customer Engagement roles
- Experience with ServiceNow products
- Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting
- Experience leading key projects, including strategic customer programs from inception to roll-out and beyond
- Strong documentation and presentation skills
- Experience with analytics and metrics/KPIs
- Thought leadership and strategic thinking
- Ability to gather and analyze data, understand pros/cons of decisions, communicate abstract ideas clearly, and manage complex objectives
- Excellent negotiation and persuasion skills
- Facilitation skills leading and planning meetings
- Strong customer orientation, anticipating and acting
- Active listening skills to improve initiatives
- Ability to learn quickly and pick up tools, systems, and processes
- Critical thinking skills to assimilate and implement new information rapidly and think strategically
- BS/BA degree in computer science, engineering or related field preferred
- Travel up to 50%