Full-Time Engineering Manager

Replicant was founded on the belief that machines are ready for useful, complex conversations that transform interactions. Replicant leads in Contact Center Automation. Our AI platform allows natural conversations across channels for customer support resolution.

We are looking for an Engineering Manager to lead the Site Reliability Engineering team. This role balances successful project execution with mentorship and team development in a fast-paced environment.

What You'll Do

• Support a collaborative remote-first culture.
• Leverage technical expertise to drive project success, shaping architecture, guiding design, and maintaining code quality.
• Coach and mentor your team by creating individualized development plans, tracking progress, and uniting the team around the company vision.
• Partner with internal teams to scale cloud infrastructure, ensuring operational excellence and cost efficiency for the virtual agent platform.
• Cultivate a "shift left" culture for shared ownership of platform reliability and performance.
• Oversee On-Call and Incident Management.
• Collaborate with Engineering Leadership to shape best practices for operational and technical excellence.

What You'll Bring

• 2+ years experience leading remote teams in reliability, infrastructure, or software engineering.
• Ownership guiding high-impact projects.
• Strong track record of delivering critical infrastructure while coordinating across teams.
• Deep understanding of modern public cloud infrastructure, observability, and distributed systems.
• Excellent communication, collaboration, and problem-solving skills.
• Data-informed decision-making and passion for improving team and product evolution.
• Proficiency with tools like JIRA, Google Sheets, and dashboards.
• Commitment to fostering team health, progress, and shared learning.

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