Full-Time Enterprise Implementation Manager

About SupermoveAt Supermove, our mission is to make moving faster, cheaper, and delightful for everyone.Supermove gives movers and their customers easy, digital tools to manage their moves. We built our products through conversations with and feedback from movers who were frustrated with inefficient pen and paper systems. Now, we offer a software platform designed make everything from lead capture to reporting simple, streamlined, and fully digital.

Hundreds of business owners trust Supermove to digitize their moving business, and help them save time, money, and scale their business.

Working with SupermoveWe are a customer-driven team that tackles problems with empathy and logical reasoning. We aim to truly solve problems for our customers and accomplish this through a thorough process of problem discovery, user research, user testing, and iteration.

Your Role & MissionAs an Enterprise Implementation Manager, you will be a subject matter expert of all things Supermove. You will work with our customers as one team to realize Supermove's value and fully own the entire onboarding and implementation of Supermove's biggest customer and provide them a delightful experience.

Role & ResponsibilitiesSkillfully project manage a portfolio of ~10 customer accounts that have recently signed up for Supermove and are ready to deploy.Keep every stakeholder accountable by regularly knowing exactly which step of the project they are in, and which date they plan to keep their next step.Coordinate cross-functionally by regularly updating a public and internal project plan for each customer.Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All with the goal of launching them onto our software end to end.Master knowledge about our product in order to effectively visualize what success means for the customer.Cultivate strong, strategic relationships with customers to establish yourself as a trusted advisor, collaborating with them on product enhancements and ensuring the product meets evolving needs.

Competencies

• Project Management
• Create project plan for end to end implementation with limited guidance
• Execute project plan working with various stakeholders at the customer and within Supermove
• Strong written/verbal communication
• Simplify & explain complex product concepts to a non technical customer base
• Comfort leading meetings with moving company owners & leaders (VP+ level audience)
• Ability to write / communicate product requests to the PMs / EPD teams
• Experience solutioning with customers (e.g., figure out how the product can help them achieve X, Y, Z workflows)
• Vertical SaaS experience preferred
• Be able to pick up industry specific expertise quickly through onsites & enablement modules
• Have worked with software products before so they have a baseline understanding of how to translate workflow requirements to config/product requests

Summary

Can you create a project plan to get a large moving company implemented and work with various members of Supermove/customer's org to execute the plan?

Skills & ExperienceYou have at least 4-6+ years of experience as an Implementation Manager (leading account implementation processes in the software or technology area, strongly preferred if coming from Vertical SaaS)2-3 years if they have several strong internships and work experience at Series A-C companies + good schoolYou have been a primary owner of a large implementation and know what it takes to make an enterprise customer successful

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