Full-Time Enterprise Search Architect
ServiceNow is hiring a remote Full-Time Enterprise Search Architect. The career level for this job opening is Experienced and is accepting Atlanta, Georgia based applicants remotely. Read complete job description before applying.
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The Role:We are seeking a highly skilled AI Application Architect to lead the design and development of AI applications, including enterprise search and digital assistants. This role requires a deep understanding of search platform technologies, including expertise in data and context indexing. The ideal candidate will have experience orchestrating AI services and building microservice architectures that can scale to meet the needs of ServiceNow teams and customers. As part of this role, you will play a key part in developing intelligent systems that improve information retrieval and digital workflow experiences across the organization.
Key Responsibilities:
- AI Application Orchestration: Architect and implement AI application orchestration frameworks that ensure smooth integration, deployment, and management of AI services across multiple systems and teams.
- Microservice Architecture Design: Design and implement scalable, distributed microservice architectures that support AI applications, ensuring high availability, resilience, and maintainability.
- Search Platform Expertise: Lead the design and optimization of AI-driven enterprise search platforms, with a focus on advanced data and context indexing techniques to improve search relevance, speed, and accuracy.
- Data and Context Indexing: Build and optimize search systems with sophisticated data indexing and contextual understanding, enabling effective retrieval pipelines for RAG workflows.
- Digital Assistant Development: Develop and integrate advanced conversational AI capabilities for digital assistants, leveraging natural language processing (NLP) and machine learning models.
- Scalable Infrastructure: Collaborate with infrastructure and DevOps teams to deploy AI solutions in cloud-native environments with CI/CD support, ensuring efficient and scalable AI application management.
- Collaboration and Leadership: Mentor and support early-career engineers while collaborating with product teams and stakeholders to ensure AI architectures align with business goals and technical requirements.
- Innovation and Trends: Stay informed on the latest trends in AI/ML, search technologies, and microservice architectures to continuously innovate and strengthen ServiceNow's AI capabilities.
About Digital Technology
We’re not yesterday’s IT department—we’re Digital Technology. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century.
Experience: 8+ years of experience in software development and architecture, with at least 4 years working on AI/ML applications.
Technical Skills: Deep knowledge of AI/ML frameworks and search technologies (e.g., Moveworks, Glean, Elasticsearch, Coveo), particularly focused on data indexing, context awareness, and relevance ranking.
Soft Skills: Strong leadership and mentoring capabilities, with experience guiding cross-functional teams. Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders. Passion for innovation and improving AI-driven user experiences.