Full-Time ERP Program Manager

About Thrive: Thrive is an innovative tech solutions provider focusing on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and Managed Services. Thrive's culture, talent, customer focus, and NextGen services distinguish it among peers. Implementing Microsoft Dynamics 365 Finance & Supply Chain Management (D365 F&O), Thrive seeks an ERP Program Manager to lead this transformation and evolve into the ultimate ERP System Administrator post-implementation.

Role Overview: The ERP Program Manager drives the successful implementation of Dynamics 365 Finance & Operations (F&O), aligning with Thrive's operational and financial goals. The role identifies and mitigates risks and issues, working closely with external partners, vendors, and stakeholders. Post-implementation, the role transitions to ERP Administrator, focusing on ongoing system optimization, maintenance, and serving as the holistic OCFO technology architect.

Key Responsibilities (Implementation Phase):

1. Participate in the full project lifecycle (requirements gathering, design, development, testing, training, go-live support).
2. Coordinate Dynamics 365 ERP implementation across regions.
3. Collaborate with cross-functional teams to define requirements, map processes, and design solutions.
4. Ensure project delivery best practices and continuous methodology improvements.
5. Drive organizational readiness, including training, communication, and user engagement.
6. Participate in system testing, data migration, and validation.

Key Responsibilities (Post-Implementation Phase):

1. ERP Administration: Manage D365 F&SCM configurations, workflows, updates, user roles, permissions, and security.
2. Technology Optimization: Evaluate and enhance system functionality to meet evolving business needs.
3. Support & Training: Provide ongoing user support, troubleshoot issues, and deliver training.
4. System Integration: Ensure seamless integration between D365 F&SCM and other systems (Snowflake, Salesforce CRM, Salesforce CPQ).
5. Vendor Management: Maintain relationships with vendors and consultants.

Qualifications:

• Proven experience implementing Dynamics 365 Finance & Operations.
• Strong project management skills (budgeting, scheduling, communication).
• Deep understanding of ERP systems and their role in finance/supply chain.
• Experience in Managed Services Provider (MSP) industry.
• Ability to translate business requirements into technical solutions.
• Experience with change management, training, and system adoption.
• Strong analytical/problem-solving skills.

Preferred Qualifications:

• System administration experience for Dynamics 365 F&O.
• Relevant Microsoft Dynamics 365 certifications.
• Financial reporting/forecasting/operational analytics experience.
• ServiceNow experience (integration/workflow).
• Familiarity with Snowflake, Salesforce CRM, Salesforce CPQ (integration/configuration).
• Proficiency in system configuration, security, and user management.
• Power Platform (Power BI, PowerApps, Power Automate) experience.
• Strong troubleshooting skills.
• Global, multi-region experience.

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