Full-Time Error Processing Billing Specialist

• Be well-versed in all processes and policies to respond clearly to client phone and e-mail inquiries
• Research accounts for adequate billing information
• Completes timely and accurate submission of claims to insurance companies and patients to ensure timely reimbursement
• Interacts with clients, insurance companies and patients to verify billing information is complete and accurate
• Responsible for documenting account activity, updating patient and claim information
• Identifies issues and suggest potential improvements
• Collaborates with your team and to develop best practices to ensure we are providing the best service and experience to all customers
• As needed, communicate via telephone with clients, professionally and concisely.
• Participates in projects that extend beyond your day to day to stretch you to think outside the box

Education and Qualifications:

• High School Diploma or equivalent, required
• 1 year required of proven customer service or client facing experience, i.e., retail; call center; claims processing experience, preferred
• Revenue Cycle Management (RCM) experience, strongly preferred
• Experience using Mac OS X or Windows-based platforms, required
• Xifin, CRM applications (i.e. Salesforce), preferred
• Bilingual Spanish, a plus
• Concise and professional verbal communication skills to interact with, clients, team members and management via various methods, i.e., telephone, email and virtually.
• Detail oriented with good organizational skills
• Ability to multitask within multiple systems
• Adaptable with changing duties, following an SOP but able to problem solve and deviate as required by specific requests
• Ability to manage time and tasks independently while working under minimal supervision
• Professional and courteous email communication
• Possess a strong work ethic and commitment to improving patients’ lives
• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment

Remote Work, requirements

• Dedicated work from home space
• Internet download speed of at least 50 megabytes per second

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.