Full-Time Experienced Customer Delivery Manager

• Oversee end-to-end customer delivery within Cloud Managed Services.
• Ensure high-quality service delivery and handle escalations related to service quality.
• Manage customer-impacting projects, including Transformation and Transition (T&T).

• Fluency in German is essential for direct customer interaction.
• Proficiency in English is required for communication with international teams.

• Experience managing project scope based on budget and contract size.
• Ability to plan operations and strategize service delivery in terms of time, quality, and cost.
• Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities.
• Strong understanding of cloud computing, cloud platform best practices and most importantly, experience with Sovereign Cloud and TSI standard service delivery processes.
• Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management)
• Accuracy in financial management and invoicing.
• Evaluate and approve cost and transition strategies within deals.
• Collaborate with Delivery teams to enhance efficiency and implement improvement measures.
• Handle escalation management and take action as needed.
• Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects.
• Lead and coordinate interdisciplinary project teams, both nationally and internationally.
• Engage with top management internally and externally to develop global cooperation strategies.

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