Full-Time Experienced Customer Delivery Manager (German speaking)

• Focus Area: Overall Forecast & Cost Controlling overall together with Squad.
• Drive internal request from different stakeholders.
• Escalation support in front of several customer.
• Be part of SALES activities to ensure that solution / costing and to take approval from the PBU and as well the communication to them.
• Support the Tribe Lead.
• Be flexible as CDM to work in different customer areas.

• Manage service delivery using ITIL frameworks (incident, problem, change management).
• Plan and control service provision in time, quality, and costs.
• Oversee multiple service chains and associated costs.
• Ensure end-to-end delivery and service quality for customers.
• Collaborate with portfolio owners for optimized service delivery.
• Possess deep technical knowledge of cloud computing and/or TSI processes.
• Ensure accuracy in financials and invoicing.
• Approve solutions and manage customer-impacting projects.
• Implement efficiency improvement measures and handle escalations.
• Monitor quality at the delivery unit level.
• Communicate regularly with delivery teams, suppliers, and customers.
• Manage and coordinate international interdisciplinary project teams.
• Engage with top management and develop global cooperation strategies.
• Escalation management / take MoD actions in the year

• Fluent German (written/spoken) - direct customer communication
• Fluent English - internal team collaboration
• Service management experience with ITIL knowledge

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