Full-Time Expert Services Mgmt Mgr

What you get to do in this role:

Manage team of technical consultants.

Point of escalation for partner support team to help determines requirements by working with partners and clients.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Maintains call center database by entering information and provide analysis.

Updates job knowledge by participating in educational opportunities.

Operational support for all partner related inquiries.

Create/modify knowledge base solutions/FAQ (internal as needed).

Other duties as assigned.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Years combined experience in the areas of call center or partner program operations
• Customer service oriented with strong interpersonal skills and ability to positively interact with fast‐paced
• Management skills and experience
• Phone skills, customer service skills and good with building relationships
• Ability to drive collaboration with program operations, functional and technical teams to effective problem resolution
• Handles self with highest level of professionalism in all communications
• High energy with the capability to multi‐task in a dynamic, rapidly growing organization
• Understanding of both domestic and international markets
• Excellent English speaking and writing skills

What is the last date for applying to the job?

Which countries are accepted for this remote job?