Full-Time Fiber Project Installation & Maintenance Dispatcher

• Scheduling and Coordination: Plan and schedule daily work, coordinate with clients and field technicians, allocate resources.
• Work Order Management: Receive, review, and prioritize work orders, ensure accurate documentation.
• Communication and Liaison: Serve as the primary point of contact, provide clear instructions and updates, relay customer feedback.
• Monitoring and Tracking: Monitor job progress, track technician locations, update job statuses.
• Problem-Solving: Address scheduling conflicts, coordinate emergency repairs.
• Documentation and Reporting: Maintain accurate records, prepare reports on daily operations.
• Safety and Compliance: Ensure technicians follow safety protocols, report safety concerns.
• Inventory and Equipment Management: Coordinate with inventory teams, track and manage equipment.

Bachelor’s degree or equivalent experience preferred. Minimum 3–5 years of experience in scheduling, coordination, or dispatching. Prior experience in telecommunications preferred.

Proficiency in scheduling and work order management tools. Working knowledge of fiber installation. Ability to monitor field operations using GPS.

Strong communication and interpersonal skills. Excellent organizational and problem-solving abilities. Able to handle multiple priorities.

Experience coordinating with field technicians and clients. Strong emphasis on safety and compliance. Flexibility to work extended hours.

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