Full-Time Field Service Representative

Field Service Representative will be responsible for safety, cost performance, schedule, quality, and overall management/coordination of a site hydro project. Will serve as the primary customer and American Hydro interface at the site.

Partake in process improvements for site operations, including disassembly, re-assembly, machining, and welding.

Authorize resolution of personnel issues, including disposition of all craft labor.

Essential Functions

• Responsible for site safety and quality requirements.
• Primary contractual and managing contact with customers.
• Acts as site superintendent for hydro turbine and generator disassembly, field machining, reassembly, alignment, and commissioning.
• Manages projects within budget and schedule.
• Liaison between customers, Project Manager, and Project Engineer.
• Supervises technicians and foreman.
• Manages expense reporting and estimating.
• Manages subcontractors (labor, generator, balance-of-plant, civil works, etc.).
• Maintains and submits project documentation.
• Coordinates Field Service shipping and schedules.

Knowledge, Skills, and Abilities

• Strong planning skills
• Strong technical skills in Hydro
• Strong customer service skills
• Excellent communication skills
• Detail-oriented
• Problem-solving abilities
• Data analysis skills
• Flexibility
• Active listening
• Conflict management
• Time management
• Delegation
• Critical thinking
• People leadership

Required Education and Experience

• Five+ years related experience or equivalent
• High School Diploma or GED

Environment and Working Conditions

• Remote location (indoor powerhouse typical, some outdoor work may be required)

Travel Requirements

• 100%

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