Full-Time Field Supervisor - Charlotte, NC

POSITION TITLE: Field Supervisor

REPORTS TO: Service Manager or Branch Operations Manager

PRINCIPAL RESPONSIBILITIES:

• Supervise Field Operatives reinforcing Safety and Quality Control, conducting Spot Audits and assisting in the Customer Consultation process in remote locations without a local Service Manager or Branch Operations Manager
• Conduct Observation Based Safety Check’s
• Perform vehicle safety and satellite shop inspections, where facilities exist.
• Ensure PACE driving habits are being used by all drivers.
• Participate in safety related investigations.
• Work closely with Inside Sales team by forwarding sales leads, collect needed information for repair quotes, including verifying accurate and complete information from field operatives.
• Conduct and document weekly Toolbox Talks
• Provide technical support, mentorship and direction to Field Operatives
• Serve as Project Manager on larger projects
• Assists in training & evaluation of Field Operatives.
• Receive and screen calls from all Field Operatives and Inspectors.
• Relay any information needed to Planners.
• Resolve complex technical problems
• Coordinate schedule with Planners.
• Stage, organize and verify equipment and parts for jobs, where needed.
• Complete customer visits within the territory to collect information needed for projects, quotes for jobs & service requests.
• Perform field work including but not limited to; repairs, inspections, on-call work, troubleshooting, project management, installations and warranty work.
• Assist Service Manager, as needed with customers or people needs
• Responsible for SP08 & SP09 onsite job management.
• Monitor and report any potential warranty request to the TOM prior to performing work

OTHER REQUIREMENTS:

• Must have and maintain a good driving record, including a valid driver’s license.
• Must be willing and able to work off the ground, often at heights.
• Must be able to work varying overtime, as required by customer demand, be available for “on call” as part of the service office rotation and be able to travel and work out of town, on occasion.
• Must be able to frequently lift up to 25 lbs.
• Must be able to lift up to 50 lbs. on a daily basis.
• Must be able to lift up to 75 lbs. on occasion.
• Must be able to lift 100 lbs. on a rare basis.
• This position requires frequent climbing, balancing, stooping/crouching, and overhead reaching.
• This position requires occasional pushing, pulling, kneeling, and crawling.
• This position will be inside approximately 90% of the time and outside approximately 10% of the time.
• This position will be frequently exposed to heat, cold, noise and heights.
• 90 – 95% hours billable per week

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