Full-Time Forms Completion Specialist

This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service.

• Process FMLA/Short Term Disability paperwork.
• Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient-centered attitude.
• Process medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws.
• Complete FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.
• Answer incoming calls, assisting multiple lines & capturing call data on Excel tracking log; provide excellent customer service by being attentive and respectful.
• Validate and process all incoming requests for PHI.
• Ensure patient's disability forms are completed after payment within 5-7 days (turnaround).
• Pull patients forms and PHI requests on a daily basis for invoicing and loaded into RMS.
• Establish and maintain professional relationships with all account clients.
• Monitor all EMR accounts to ensure that all requests are received and processed within required time frame.
• Verify patient information using key identifiers.
• Conduct quality screenings on incoming PHI to protect patient data.
• Verify requesting party contact information including fax number or address.
• Update and maintain an Accounting of Disclosure Log for all medical records released.
• Provide attention and care to patients and patient representatives.

Qualifications

• 1 year prior experience in a medical records department or like setting.
• Strong computer software experience: general working knowledge of Microsoft Word & Excel.
• Excellent organizational skills a must and must be able to multi-task.
• Must be able to type 50 wpm.
• Must be able to use fax, copier, scanning machine.
• Must be willing to learn new equipment and processes quickly.
• Must be self-motivated, a team player and have proven customer satisfaction skills.
• Must have excellent communication skills.

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