Contractor Fulfilment Administrator (6-month contract)

We're seeking a dynamic Fulfilment Administrator on a 6 month contract - full-time who is accountable for ensuring efficient order allocation to pharmacy partners, maintaining safety stock levels, resolving order related issues, providing project support, and assisting with fulfilment-related tasks as needed. Collaborating across departments, identify improvement opportunities and propose effective solutions.

Order Management:

• Ensure timely allocation of patient orders to pharmacy partners based on established criteria
• Ensure all awaiting shipment orders are accurately processed
• Address and resolve issues preventing orders from being dispensed and dispatched
• Respond to pharmacy inquiries within the defined service level agreement (SLA)
• Monitor and respond to order-related inquiries in a timely and professional manner
• Collaborate with cross-functional teams to resolve order issues and pharmacy partners inquiries.

Inventory Control:

• Monitor inventory levels to ensure product availability
• Work closely with warehouses, carriers, and pharmacy partners for efficient stock management.
• Coordinate pharmacy Stock on Hand reconciliation and discrepancy investigation processes
• Coordinate and manage the end-to-end process of consumables orders, ensuring timely delivery and efficient stock levels.

Operational Efficiency:

• Provide support for projects and continuous improvement processes
• Assist in onboarding new pharmacies by facilitating account setup and providing ongoing support.
• Identify and implement process improvements to enhance efficiency and accuracy
• Assist with fulfilment related tasks as and when they arise.

Reporting and Documentation:

• Generate regular reports on key performance indicators (KPIs), including inventory levels, order accuracy,, and operational metrics
• Coordinate access for pharmacies to necessary systems and resources.
• Conduct regular audits to verify the accuracy of pharmacy inventory stocktake.
• Create and maintain SOP and Guru cards, ensuring up-to-date and accessible documentation for all team members.

Problem Solving:

• Address any operational issues, discrepancies, or customer complaints in a timely and effective manner.
• Analyse root causes of problems and implement corrective actions to prevent reoccurrence.

Requirements:

• Prior experience and familiarity with online order fulfilment, logistics, or a related role
• Proficiency in using Zendesk or similar systems
• Proficiency in Excel, inventory management systems, and warehouse management systems
• Detail-oriented with a proactive mindset and ability to prioritise tasks in a fast-paced environment.
• Ability to multitask effectively in a fast-paced environment
• Strong attention to detail, ensuring accuracy while meeting deadlines
• Adaptability to changing priorities and effective multitasking skills
• Collaborative team player, willing to support colleagues and contribute to team success
• Strong business-level communication skills (both oral and written)

What is the last date for applying to the job?

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