Full-Time Genesys Cloud CX Change Manager
Miratech is hiring a remote Full-Time Genesys Cloud CX Change Manager. The career level for this job opening is Manager and is accepting Toronto, Canada based applicants remotely. Read complete job description before applying.
Miratech
Job Title
Genesys Cloud CX Change Manager
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Toronto, Canada
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Job Details
The Genesys Cloud CX Change Manager will be responsible for driving user adoption, communication, and organizational readiness for transformation initiatives across a large, multi-client environment. This role ensures that transitions are smooth, well-communicated, and effectively supported at every stage. The Change Manager will partner with business, technical, and training teams to prepare users for new tools, processes, and ways of working - ensuring long-term success and stability of the implemented solutions.
Responsibilities:
- Develop and execute change management strategies and communication plans in Genesys Cloud CX environment.
- Assess change impact and organizational readiness across business units and end users.
- Plan and deliver training programs, onboarding sessions, and user workshops tailored to different audiences (agents, supervisors, business leaders).
- Prepare communication materials, FAQs, quick guides, and adoption metrics.
- Collaborate with Project Managers, Functional Analysts, and Business Analysts to align change management activities with implementation milestones.
- Monitor user feedback and adoption levels, addressing resistance or performance gaps proactively.
- Support post-implementation stabilization, ensuring continuous improvement in user engagement.
- Act as a key advocate of change - fostering collaboration, motivation, and clear communication between business and IT teams.
Requirements:
- Proven experience as a Change Manager or Organizational Change Lead within technology transformation programs.
- Solid understanding of Genesys Cloud CX (user interface, architecture, and operational workflows).
- Experience developing and executing user adoption and communication plans for enterprise systems.
- Strong stakeholder management and facilitation skills, with the ability to influence at all organizational levels.
- Excellent presentation, writing, and interpersonal communication abilities.
- Experience in creating training materials and conducting workshops (ideally within contact center environments).
- Knowledge of change management methodologies (e.g., Prosci ADKAR, Kotter, or equivalent).
- Comfortable working in agile or hybrid delivery models across geographically distributed teams.
- High emotional intelligence, adaptability, and problem-solving mindset.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Genesys Cloud CX Change Manager at Miratech is
25th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Toronto, Canada
] applicants. .
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