Full-Time Genesys Cloud CX Integration Engineer
Miratech is hiring a remote Full-Time Genesys Cloud CX Integration Engineer. The career level for this job opening is Experienced and is accepting Toronto, Canada based applicants remotely. Read complete job description before applying.
Miratech
Job Title
Genesys Cloud CX Integration Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Toronto, Canada
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Job Details
The Genesys Cloud CX Integration Engineer will be responsible for designing, implementing, and maintaining integrations between Genesys Cloud CX and external enterprise systems, CRM integrations (Salesforce, Microsoft Dynamics 365, etc). This role combines hands-on technical expertise with solution design capabilities - ensuring seamless data exchange, stability, and performance across multiple customer environments. The ideal candidate is a technically skilled engineer who understands both the Genesys Cloud ecosystem and the broader customer engagement architecture.
Responsibilities:
- Design and implement integration flows between Genesys Cloud CX and CRMs (Salesforce, MS Dynamics 365, etc), as well as other third-party systems.
- Configure and optimize CRM integrations, including data synchronization, campaign automation, and API-based event handling.
- Develop and maintain middleware components (APIs, web services, data connectors) required for integration.
- Ensure scalability, reliability, and security of data exchange between systems.
- Collaborate closely with Functional Analysts and Business Analysts to validate integration requirements and architecture alignment.
- Conduct end-to-end integration testing, troubleshoot complex issues, and perform performance tuning.
- Document integration logic, dependencies, and maintenance procedures.
- Stay updated on new Genesys Cloud CX features, API enhancements, and CRM integration capabilities.
Skills and Experience:
- Proven experience integrating Genesys Cloud CX with Salesforce, Microsoft Dynamics 365 or other CRMs.
- Solid understanding of Outbound CRM campaigns, data flows, and customer engagement automation.
- Strong experience with REST APIs, JSON, OAuth, and webhooks.
- Proficiency with Genesys Cloud CX APIs (Architect, Contact, Conversation, Routing, Analytics).
- Hands-on experience with middleware/integration tools (e.g., MuleSoft, Azure Logic Apps, or custom API layers).
- Strong troubleshooting and debugging skills in distributed systems.
- Familiarity with contact center data models and event-driven architectures.
- Ability to document integration processes clearly and collaborate across business and technical teams.
- Experience with AWS or Azure cloud environments, CI/CD pipelines, and scripting (Python, PowerShell, or Node.js) will be a plus.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Genesys Cloud CX Integration Engineer at Miratech is
25th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Toronto, Canada
] applicants. .
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