Contractor German Speaking Credit Controller (Remote) - 12 month FTC

The administration of an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. To support credit controllers with ledger management and support in resolving escalations. To be the lead with complex debt and managing external processes. Ensuring that amounts owed to Quadient Limited and Quadient Finance are collected in a timely fashion. (Targets agreed locally) Ensure that ALL targets are met (DSO, Ledger %, BDP %, Team Cash), and that all dunning cycles are followed.

Your role in our future

• Collection of outstanding debt by telephone and email
• Manage the collection of debts and their status.
• Working with our Swiss accounts
• Maintain an up to date and accurate record of query status.
• Maintain all contact information within the core business systems that need resolving.
• To attend meetings with sales and other departments to minimise customer disputes.
• To process any credit held orders and contact sales/customers where necessary.
• To support in the preparation of accounts for litigation where problems exist at an early stage.
• To carry out other tasks as requested by the Company Management team.
• To mentor / support Credit Controllers as a first point of contact
• To manage all disputes and issues relating to allocated ledgers
• To be the lead on customer escalation calls to be the main liaison with external vendors – (Agency etc.)
• To contribute to the creation, implementation and training of Process and Procedures
• To support additional projects
• Ensure all processes and procedures are documented, trained, and being followed.
• To support other key areas within the business.
• To support in the creation of reports and confident to share with key stakeholders.

You have a rare and valuable quality: persistence. You do whatever it takes to get the job done, including exercising admirable patience, putting in the time, and adopting Plan B or Plan C if Plan A isn’t working. Quadient will value and reward your determination. We need people who perform well when every moment counts. The heroes of a situation are the ones who can meet high pressure with high focus, high determination, and high productivity. If that’s you, you’re in high demand in our inclusive organisation where our valued, diverse staff broadens our ability to find smart solutions.

Both written and verbal German language essential

• 3+ years of Credit Control experience
• Experience of chasing debt within multi systems
• Credit control experience gained in a commercial, B2B environment.
• Excellent customer service skills, ideally gained in a telephone environment.
• Professional and clear telephone manner
• Good organisational Skills and Time Management
• Strong problem-solving skills with the ability to adapt quickly.
• Excellent communication skills, both written and verbal
• An ability to have good attention to detail and accuracy.
• Experience with using Siebel, Sales Force, SAP, Octopus & Oracle

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