Intern German speaking Customer Delivery Manager - Senior

• Accountable for managing contract fulfillment with focus on time, quality and cost.
• Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management.
• Accountable for E2E execution of standard farming.
• Responsible for identifying and managing opportunities in contract related standard/product business.
• Strong overall responsibility for single contracts that combine multiple PU-offerings.
• Coordinate service delivery activities between organizational units and supervise their work.
• Ensure compliance with deadlines and expected service levels.
• Apply adequate project delivery methodologies, tools, techniques and processes.
• Manage financial and service reporting, along with the monthly billing procedure.
• Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.
• Professional experience in the IT-industry, with experience in the Service Delivery Management field is of advantage.
• Applied knowledge of ITIL and Agile concepts, with experience in Process management is advantageous.
• Outstanding communication skills, with fluency in both German (C1/B2 level) and English (C1/B2 level).
• Strong presentation and moderating skills.
• Ability to prioritize and handle multiple projects with shifting deadlines.
• Flexibility and willingness to expand beyond the traditional Service Delivery Management approach.
• Experience with utilizing ticketing tools, along with a solid grasp of security protocols are advantageous.
• Knowledge of networking and cloud technologies is an advantage.
• Experience in in-depth contract management is advantageous.

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