Full-Time Global Advisory Council Engagement Manager

As an GAC Engagement Manager – Operations Lead, you will play a pivotal role in ensuring the smooth engagement, operations, and tracking of the Global Advisory Council (GAC). This includes coordinating customer interactions, managing executive schedules, and facilitating strategic customer engagements with our most important stakeholders.

You will manage a portfolio of engagements as well as being the resident expert in operational efficiency.

You will act as a key connector between the GAC, sales and marketing teams, as well as senior executives and the broader IGTM, ensuring that engagements are seamlessly executed, effectively tracked and impact is captured.

Your knowledge of company operations, policies, and internal systems will be critical in driving efficiency and maximizing GAC impact.

Key Responsibilities

1. Customer Engagement & Stakeholder Management
• Collaborate with the sales team to ensure GAC Executives are fully briefed, prepared, and aligned with key customer engagement strategies.
• Capture and track all GAC customer interactions in Dynamics, keeping stakeholders informed on action items and engagement outcomes.
• Project manage GAC engagements, ensuring follow up, feedback and closing out actions
• Maintain CxO introductions and relationship data within internal systems (Dynamics, internal dashboards).
• Oversee and manage customer engagement collateral and enablement resources in SharePoint, ensuring GAC members have easy access to critical materials.
2. Operational & Administrative Support
• Leverage AI to drive efficiencies and program value.
• Calendar & Diary Management: Coordinate schedules between GAC members and key customers, optimizing availability. Partner with the Strategic Customer Advisory Operations Snr Manager to prioritize, prepare, and execute high-impact meetings.
• Meeting & Event Coordination: Plan, schedule, and facilitate GAC meetings, events, and strategic touchpoints. Prepare meeting materials, manage logistics, and provide real-time support, including tracking next steps. Coordinate location arrangements and budgets, ensuring all stakeholders have necessary details and documentation.
• Travel & Logistics: Support business travel arrangements and communicate itineraries for GAC meetings. Ensure seamless coordination of advisor onsite activities, tracking engagements and measuring impact.
• Process & System Support: Assist with supplier onboarding, purchase requisitions, and GAC onboarding processes. Capture and maintain customer-related meeting records within internal systems.

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