Full-Time Global CRM Project Lead

Job Summary: We are seeking an experienced and highly organized Global CRM Project Lead to support and drive cross-functional, strategic initiatives for our Solution Consulting organization. This individual will play a pivotal role in leading CRM-related programs that enhance our global go-to-market (GTM) effectiveness, streamline operations, and support the vision of the Solution Consulting leadership. You’ll work closely with a highly technical, diverse team and be responsible for orchestrating multiple concurrent workstreams, setting and managing timelines, driving adoption of best practices, and ensuring data-driven decision-making through robust metric tracking.

• Program Leadership: Lead global CRM-focused projects that align with the strategic objectives of the Solution Consulting team and broader GTM functions.
• Project Management: Define scope, set clear milestones and delivery dates, track progress, and manage risks to ensure program success.
• Cross-Functional Collaboration: Partner with technical stakeholders, operations teams, and regional SC leadership to ensure alignment, buy-in, and delivery.
• Drive Operational Excellence: Implement and scale GTM best practices through system enhancements, process improvements, and change management strategies.
• Performance Metrics: Establish and track KPIs to measure impact and progress of key initiatives, ensuring outcomes are tied to business value.
• Communication & Reporting: Provide regular updates to executive stakeholders, escalate issues as needed, and deliver concise, data-backed insights.
• Team Orchestration: Coordinate cross-functional contributors and facilitate effective collaboration across global time zones and disciplines.

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. 10+ years of experience leading complex, global projects or programs, ideally in enterprise software or SaaS organizations. Strong background in CRM systems (Salesforce or similar) and GTM processes. Proven ability to drive execution, prioritize workstreams, and deliver results across matrixed teams. Exceptional organizational skills and attention to detail. Excellent communication, stakeholder management, and presentation skills. Experience working with technical teams, including Solution Consultants, engineers, and product managers. Proactive, strategic thinker who thrives in a fast-paced, evolving environment.

• PMP or Agile certification a plus.
• Familiarity with Solution Consulting or PreSales organizations.
• Experience in a global role supporting geographically dispersed teams.

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