Full-Time Global CRM Project Lead
ServiceNow is hiring a remote Full-Time Global CRM Project Lead. The career level for this job opening is Experienced and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.
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We are seeking a highly organized and forward-thinking Global CRM Project Lead to drive strategic initiatives for our Solution Consulting organization. This role will lead CRM-related programs that improve GTM effectiveness, optimize processes, and support the vision of the SC leadership team.
The ideal candidate is analytics-driven, capable of defining and tracking impact through robust reporting; an expert project manager who can run, drive, and own complex programs end-to-end; and AI-native, already leveraging AI tools to accelerate execution, automate workflows, and enhance program outcomes.
Key Responsibilities:- Lead Program Execution: Own and drive global CRM projects from concept to delivery, setting timelines, managing dependencies, and ensuring results.
- Analytics & Impact Measurement: Define success metrics, build dashboards, and report regularly on business impact to stakeholders.
- AI-Driven Innovation: Leverage AI tools and create AI-enabled workflows to accelerate execution, improve efficiency, and optimize deliverables.
- Cross-Functional Collaboration: Partner with technical teams, operations, and regional SC leaders to ensure alignment and adoption of best practices.
- GTM Optimization: Implement scalable CRM processes, aligned to Solution Consulting best practices, that improve speed-to-value and customer engagement.
- Stakeholder Communication: Provide clear, concise updates and insights to leadership, ensuring transparency and alignment at all stages.
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. 7+ years leading complex, global projects or programs in enterprise software or SaaS.Proven expertise in project management, with the ability to run and own programs end-to-end.Strong analytical skills with the ability to design and deliver meaningful reporting.Hands-on experience with AI tools and proven ability to integrate them into workflows.Knowledge of CRM systems (Salesforce or similar) and GTM processes.Excellent communication and stakeholder management skills.Experience working with highly technical teams, including Solution Consultants and engineers.