Full-Time Global Partner Program Manager

Partner Program manager at IFS is a critical role focused on driving the success and effectiveness of our partner ecosystem. This role will work closely with the Partner and Channels (P&C) leadership team to optimize the IFS Partner program, GTM engagement model, and own cross-business collaboration, governing the standard of services provided to Partners, delivering true partner excellence.

Bring to life the P&C Strategy:

• Drive P&C contribution to 50% of total contribution by 2029.
• Support the growth and development of Global Strategic Partners.
• Shape, guide, and operationalise Channel Partners to become self-sufficient by 2029.
• Develop, implement, and operationalise the P&C strategy aligned with IFS's business goals.

Program Innovation & Best Practices: Identify opportunities to innovate and improve IFS’s partner programs, ensuring industry-leading status. Share best practices across the partner network to drive consistency and excellence in delivery. Collaborate with executive leadership to ensure alignment between P&C strategies and overall corporate strategy.

Cross-functional Collaboration: Collaborate with internal teams (sales, marketing, product management, and customer success) to ensure seamless execution of the P&C strategy. Lead cross-functional initiatives to integrate partner efforts with direct sales, P&C managers, and other business units.

Innovation and Continuous Improvement: Stay abreast of industry trends, competitive landscape, and emerging technologies to continuously refine and improve the P&C ecosystem. Foster a culture of innovation within the P&C team.

Partner Enablement & Development: Work closely with GCS, Enablement, and partner teams to create and lead programs that enhance partner skills, knowledge, and performance. Ensure partners are equipped to deliver high-quality solutions and services. A key advisor, driving the adoption of IFS tools, resources, and training programs.

Market & Competitive Intelligence: Monitor market trends, competitive landscape, and emerging technologies. Provide insights and recommendations to the P&C leadership team based on market intelligence.

Performance Management: Establish KPIs and performance metrics for partners. Regularly review performance against benchmarks. Work closely with the P&C team to develop performance improvement plans for underperforming partners.

Essential skills:

• Proven track record in partner program management (minimum 5+ years in a high-growth tech company).
• Deep understanding of partner ecosystems (various partner models, including resellers, distributors, etc.)
• Strong business acumen, analyzing data, identifying trends, and making data-driven decisions.
• Exceptional relationship-building and communication skills.
• Operational excellence in managing partner program day-to-day operations (onboarding, contracts, incentives, performance tracking).
• Project management expertise.
• Basic understanding of technology, quick learning of new technologies.

IFS values teamwork and fosters a sense of belonging. Our roles have a good balance of remote and in-office work to facilitate flexibility and strong connections.

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