Full-Time Hardware Sustaining Engineering Manager

As a Hardware Sustaining Engineering Manager, you will be a member of the team responsible for global hardware design, standards, and architecture. You will lead and develop Hardware Standards Engineers.

• Manage sustainability of server, storage, and full-rack hardware standards for ServiceNow datacenters worldwide.
• Manage processes for maintaining documentation of server, storage, cloud service provider, and rack SKUs.
• Manage processes for designing server, storage, cloud service provider, and rack SKU documentation.
• Document change management.
• Develop new designs and changes to non-capacity components (cabinets, PDUs, cables, etc.).
• Maintain relationships with reseller/integrators and suppliers of non-capacity components.
• Ensure continuity of supply by identifying and validating alternates for incumbent hardware.
• Work with hardware manufacturers to evaluate new technologies.
• Design, build, and maintain operational configurations for consistent deployments.
• Collaborate with engineering teams on hardware rollouts and tactical issues.
• Manage daily work assignments for individual engineers.
• Lead troubleshooting and problem remediation.
• Provide career development to engineers.

Required Skills & Experience:

• 8+ years related experience with Bachelor's degree; or 6+ years with Master's; or PhD with 3+ years; or equivalent experience.
• 7+ years datacenter management and/or technical program manager experience.
• 2+ years experience with Cloud Service Providers (AWS, Azure, etc.).
• Experience with enterprise server solutions, storage solutions, rack-level power design, network cabling.
• Intermediate understanding of AC/DC power calculations.
• Exceptional attention to detail and problem-solving skills.
• Willingness to travel.
• Strong communication, customer, problem-solving, conflict management, and interpersonal skills.

Nice to Have: Experience using the ServiceNow platform.

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