Full-Time Hardware Sustaining Engineering Manager

Hardware Sustaining Engineering Manager

As a Hardware Sustaining Engineering Manager, you will be a member of the team responsible for global hardware design, standards, and architecture. Additional responsibilities include leadership and development of Hardware Standards Engineers.

Responsibilities:

• Manage the sustainability of server, storage, and full-rack hardware standards for ServiceNow datacenters worldwide.
• Manage and design documentation for server, storage, cloud service provider, and rack SKUs.
• Document change management processes.
• Develop new designs and changes to non-capacity components (cabinets, PDUs, cables, etc.).
• Maintain relationships with resellers/integrators and suppliers.
• Ensure hardware supply continuity by identifying alternates.
• Work with hardware manufacturers to evaluate new technologies.
• Design, build, and maintain operational configurations.
• Collaborate with engineering teams to plan hardware rollouts and address issues.
• Manage daily work assignments for individual engineers.
• Lead a team in troubleshooting and problem remediation.
• Provide career development to engineers.

Requirements:

• 8+ years related experience with Bachelor's degree; or 6+ years with Master's; or PhD with 3+ years experience; or equivalent.
• 7+ years datacenter management/technical program manager experience.
• 2+ years experience with Cloud Service Providers (AWS, Azure, etc.).
• Experience with enterprise server/storage solutions, rack-level power design, and network cabling.
• Intermediate understanding of AC/DC power calculations.
• Exceptional attention to detail, problem-solving skills, and communication/customer skills.
• Willingness to travel for first article inspections and trade shows.
• Experience integrating AI into work processes (using AI tools, automating workflows, etc.) is a plus.

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