Full-Time Head of Operations

Develop and implement operational strategies, policies, and processes to improve performance and productivity.

Monitor budgets, resource allocation, and timelines for all projects and programmes.

Lead and supervise the programmes and projects team to ensure successful execution and delivery of all initiatives.

Set clear objectives, KPIs, and milestones for programmes, ensuring they align with client expectations and organizational objectives.

Identify risks and implement mitigation strategies to ensure smooth program and project execution.

Collaborate with leadership to develop annual plans and strategic priorities for operations and projects.

Identify opportunities for business growth through efficient operations and new partnerships.

Lead, mentor, and develop teams to achieve operational excellence.

Conduct regular performance evaluations, training needs assessments, and team capacity-building initiatives.

Foster a culture of collaboration, accountability, and innovation across teams.

Build and maintain strong relationships with internal and external stakeholders, including clients, partners, and vendors.

Ensure effective communication and reporting on the progress of programs, projects, and operations to management.

Monitor processes and identify opportunities to optimize workflows, systems, and operational tools.

Implement and enforce quality control measures for all deliverables to meet high standards.

Manage budgets, expenditures, and resources to ensure cost-effectiveness and financial accountability.

Oversee administrative processes and ensure compliance with organizational policies and procedures.

Bachelor’s degree in Business Administration, Operations Management, or a related field.

Minimum of 5-7 years of experience in operations, project management, or program leadership roles.

Proven experience in working with startups, leading cross-functional teams, managing complex projects, and ensuring successful outcomes.

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