Full-Time Head of Service Delivery & Support

• Lead and grow a team, building a culture of accountability, product expertise, and continuous improvement.
• Oversee delivery projects to ensure scope, timelines, budgets, and quality standards are consistently achieved.
• Build repeatable delivery practices and track performance metrics to drive consistent results.
• Create scopes of work and cost estimates in collaboration with Sales and Customer Success.
• Drive customer and partner training programs to increase adoption and reduce support needs.
• Manage the technical support function, ensuring SLA compliance and timely resolution of escalations.

• Bachelor’s degree required; advanced degree or certifications a plus.
• 8+ years in professional services, technical support, or enterprise software delivery, including 3+ years in a leadership role.
• Experience managing budgets, billable hours, and invoicing for FFP and T&M projects.
• Background with enterprise platforms like Esri ArcGIS, SAP, IBM Maximo, Oracle WAM/CC&B, or similar.
• Industry knowledge in utilities or asset-intensive industries, with expertise in GIS and enterprise system integration.
• Strong track record building and scaling high-performing teams.
• Excellent communication and executive-level stakeholder engagement skills.
• Analytical problem solver focused on delivering measurable customer outcomes.
• Authorization to work in the U.S. (no sponsorship available).

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