Part-Time H&M Sales Advisor

About the RoleAs a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilities

1. Customer Sales & Profit
   • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
   • Willingness to engage and have conversations with customers to provide excellent service
   • Guide customers through our fashion trends, stories & products in all areas of the store
   • Ability to effectively promote and sell our products to customers
   • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
   • Representing yourself and the H&M brand positively during all customer interactions
   • Support with commercial or operational actions to reach sales targets with store management team
2. Fashion & Trend Awareness
   • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
   • Use your product & fashion knowledge to share relevant information to customers
3. Team & Development
   • Retain and share your service, fashion and store operations knowledge and skills with colleagues
   • Follow all procedures, routines, and legal requirements in all areas of the store
   • Give & receive feedback with your colleagues to learn, develop & support each other
   • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
4. Retail Operations/ Visual & Commercial Execution
   • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
   • Operate fitting room and checkout areas according to best practice & processes
   • Contribute to a clean and tidy sales floor and back of house (including stockrooms)
   • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
   • Ensure good stock levels with replenishment routines on sales floor
   • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
   • Support with opening and closing of the store
   • Following all H&S guidelines and legal requirements applicable to role and responsibilities

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