Full-Time Hospital Request Specialist

Request medical records and bills from hospitals, primary care physicians, and emergency medical services via fax, email, and/or mail.

Follow-up with Hospitals and third-party providers through email and over the phone to follow-up on requests.

Review all cases needing to be requested to ensure all documents needed are available, if not, compile the list to be sent to the case managers so they may follow up on these documents.

Pay for any invoices received in order to obtain medical records and bills requested.

Obtain verbal on medical bills when tenders are received.

Update our case management software by uploading all documents received, linking emails, and updating all links related to the hospital request process.

Must be fluent in English and Spanish.

Must consistently be on time and reliable.

Must work well in a team environment.

Must have excellent written and verbal communication skills, including the ability to successfully communicate with other employees.

Must have proficiency in using computers and relevant software.

Must be able to prioritize tasks effectively.

Must possess strong multitasking and time-management skills.

Must be able to adapt to a fast-paced and changing work environment.

Must have a keen eye for detail to ensure accuracy and thoroughness in all tasks.

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a 5% match on your 401K contributions to insure your overall satisfaction and security as part of our team.

Additionally, we provide confidential counseling services, mental health support, and financial guidance.

Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.

Additional Corporate Training: Virtual Assistant (VA) contractors are required to attend additional training sessions via Zoom with their cameras on. These sessions may occasionally occur on Saturdays, Sundays, or weekends, with a 30-day notice provided in advance. VA Contractor will receive $50.00 in compensation for each training day. Failure to turn on the camera will result in no credit for attending the training session. Additionally, VA contractors are required to attend regular scheduled firm huddles via Zoom with their cameras on.

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