Full-Time Housing Implementation Consultant - Allocations

Housing Implementation Consultant - Allocations

We are looking for Implementation Consultants, who will specialise in our Allocations Module.

Home Based role, reporting to one of our Lead Implementation Consultants.

MAIN RESPONSIBILITIES:

• Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness with a focus on how the system is configured and built.
• Provide excellent advice and best practise to current customers using NEC Housing
• Ensure that when we give advice or training, our customers are happy and give positive feedback consistently.
• Ensure that our customers are satisfied with our product and promptly communicate any issues to our internal teams.
• Create and maintain training courses and solution design manuals for both customers and internal teams.
• Stay up-to-date with the latest developments in all aspects of Social Housing Management.
• Be flexible and available for travel throughout the UK occasionally to visit both customer and company sites when required.
• Be willing and able to collaborate with customers on camera via teams, and potentially involved in recorded Teams Meetings to be used for training by customers

Essential Skills:

• In-depth expertise of the Allocations and Homelessness Process using Housing Management Software
• Demonstrated expertise in implementing Housing Management Systems or Housing Modules, with a strong focus on system configuration and build.
• Proven track record of providing high-quality consultancy services to Local Authority Housing, ALMOs or Housing Associations.
• Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
• Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers
• Willingness to work on multiple parallel projects (when you are comfortable and proficient with our system).

Desirable Skills:

• Experience in creating, configuring, and implementing wider NEC Housing system modules.

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