Full-Time Implementation and Training Consultant - Housing

• Main Responsibilities:
• Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build.
• Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams.
• Provide excellent advice and best practice to current customers using NEC Housing.
• Ensure that consultancy and training activities consistently achieve positive customer feedback.
• Create and maintain training courses, user guides, and solution design manuals.
• Collaborate with customers via Teams and adapt delivery styles to suit different audiences.
• Stay up-to-date with the latest developments in Social Housing Management.
• Be flexible and available for occasional UK travel.

• Essential:
• In-depth expertise in Allocations and Homelessness processes using Housing Management Software.
• Demonstrated experience in implementing Housing Management Systems or modules.
• Proven ability to deliver high-quality training and consultancy services.
• Strong communication and presentation skills.
• Proficiency in creating and maintaining training materials.
• Ability to manage multiple projects once proficient with our system.

• Desirable:
• Experience in creating, configuring, and implementing wider NEC Housing system modules.
• Familiarity with adult learning principles and training delivery best practices.

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