Full-Time Implementation Consultant- German

The Implementation Consultant will have a wide range of duties ensuring program success through the successful implementation of Assent's software. The Implementation Consultant will play an integral role in delivering services to customers, working with them to define and execute project plans.

Key Responsibilities:

• Manages onboarding, understanding client goals, business, and data; ensures quality configuration.
• Partners with Customer Success to align data setup and program configuration with client outcomes.
• Builds client confidence with project management methodologies and deliverables (reports, meetings, plans).
• Builds and manages relationships with key stakeholders.
• Manages provisioning, setup, data load, build, test, and deployment of customer systems.
• Conducts data discovery and implementation workshops, ensuring optimized data implementation for long-term success.
• Proactively identifies data risks and collaborates on mitigation strategies.
• Inputs and maintains business system tools with up-to-date statuses and correspondence.
• Works with cross-functional teams to enhance best-in-class processes.
• Consults with clients on program direction with beginner to intermediate regulatory knowledge.
• Proactively responds to client queries (phone/electronic).
• Keeps informed about product releases and regulatory updates.
• Serves as a friendly and professional frontline contact.
• Adheres to corporate security policies.

Qualifications:

• Excellent English and German communication skills.
• Minimum 3 years experience in customer success, project management, or consulting.
• Working knowledge of consultative customer management and/or project management.
• Experience in technology/SaaS and/or Professional Services is a plus.
• Advanced Excel skills.

What is the last date for applying to the job?

Which countries are accepted for this remote job?