Contractor Implementation Engineer (Genesys)

Sutherland is hiring a remote Contractor Implementation Engineer (Genesys). The career level for this job opening is Experienced and is accepting Houston, TX based applicants remotely. Read complete job description before applying.

Sutherland

Job Title

Implementation Engineer (Genesys)

Posted

Career Level

Contractor

Career Level

Experienced

Locations Accepted

Houston, TX

Job Details

Sutherland is seeking a skilled Implementation Engineer with deep experience in the Genesys platform for a 6-12 month contract role. The role focuses on designing, implementing, and supporting the Genesys platform, including Omni-Channel solutions (SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Email, Chat, Social Media, Infomart, GVP, SMS, Speech Analytics, Proactive Notification, CallBack, etc.).

Responsibilities:

  • Design, implement, and support Sutherland Genesys platforms.
  • Collaborate with internal teams to gather business requirements and ensure technical solutions meet those needs.
  • Partner with Business and Service Delivery for new program solutions.
  • Develop engineering documentation and runbooks for operations.
  • Support development/integration teams on platform issues.
  • Design monitoring solutions for infrastructure team.
  • Conduct testing and create disaster recovery plans.
  • Provide technical consultancy for problem resolution.
  • Manage vendors on escalated issues.
  • Communicate with clients regarding issues and design.
  • Mentor engineers and technicians.
  • Cross-train others in relevant technologies.
  • Design and lead infrastructure architecture based on business requirements.

Skills and Experience:

  • Expert knowledge of Genesys Platform.
  • Expert in creating Genesys eServices routing strategies.
  • Minimum 2 years Composer experience.
  • 6-8 years experience on multiple, simultaneous projects.
  • 6-8 years vendor management experience.
  • Expertise with enterprise voice networks (SBCs & Gateways, SIP, VoIP).
  • Strong knowledge of SIP, Oracle (Acme Packet) and Avaya SBCs, and TDM Gateways (AudioCodes M3Ks, G450s).

Education and Qualifications:

  • BS in Computer Science, Engineering, or related field, or 6-8 years of progressive experience.

Preferred Qualifications:

  • Experience in vendor management.
  • Knowledge of Avaya and Cisco CUCM.

FAQs

What is the last date for applying to the job?

The deadline to apply for Contractor Implementation Engineer (Genesys) at Sutherland is 17th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Houston, TX ] applicants. .

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