Full-Time Implementation Manager
Assignar is hiring a remote Full-Time Implementation Manager. The career level for this job opening is Manager and is accepting USA based applicants remotely. Read complete job description before applying.
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Implementation Manager
Salary: $80,000-$90,000 USD
Location: USA (Remote in PST or MST)*If hired in Denver, they will be expected to come to the Denver office 2-3 times/week
Benefits:
- Flexible PTO
- Company subsidized medical, dental, and vision plans
- 100% paid employee-only option!
- Assignar contributes $100/month towards HSAs
- 401(k) Plan
- 11 Paid Holidays
- Paid Parental Leave
- Employee Stock Options
- Up-skill training opportunities, coaching, and training
- At least 1 annual get-together with the whole US team (usually around the holidays)
About You: To enable us on our growth trajectory, we're searching for an Implementation Manager to facilitate customer onboarding, ensuring a seamless transition to Assignar while driving customer adoption and retention. You should be a strategic thinker with exceptional project management and time management skills, capable of handling multiple complex implementations while balancing workload effectively. A successful Implementation Manager will drive high customer satisfaction, engagement, and adoption of Assignar.
Responsibilities:
- Own and manage new customer implementations, ensuring successful onboarding and customer adoption
- Run new customer Kickoff Calls within 5 business days of sale
- Configure customer environments, migrate data, and understand business workflows
- Deliver structured training sessions to drive feature adoption and product confidence
- Proactively monitor onboarding progress and escalate risks when necessary
- Maintain a weekly cadence of training with customers during the onboarding phase
- Develop expert knowledge of Assignar, including system integrations and reporting capabilities
- Educate customers on self-service support options
- Submit product feedback to the Product Team and advocate for customer needs
- Ensure a seamless transition between Implementation and Customer Success teams
- Maintain detailed customer notes and status updates in Salesforce & Dock
- Conduct post-implementation check-ins to ensure ongoing customer success
Skills:
- Project Management:
- Communication:
- Customer Onboarding:
- Product Training:
- SaaS Implementation:
Nice to Have:
- Experience in the ConTech and/or AEC field, with an understanding of their unique challenges and opportunities.
- Experience developing onboarding resources and improving onboarding processes.
What Success Looks Like:
- First month: Complete training, shadow onboarding sessions.
- End of first month: Begin taking on customers, ramp up workload.
- Three months: Manage implementations independently, meet performance metrics.