Full-Time Implementation Manager

We’re seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions. This role is part of our Professional Services team and is focused on delivering a seamless, high-impact experience for external clients. The ideal candidate has a strong background in SaaS implementation, excels at managing multiple client engagements, and is comfortable working with senior HR, Legal, and IT stakeholders. This role is intended for external-facing implementation professionals.

What This Role Is:

• An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and client trainings
• A client-facing implementation specialist with expertise for a SaaS product
• A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization

The Opportunity:

• Implement: Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
• Project Management: Manage multiple projects, ensuring seamless communication and adherence to timelines.
• Communication: Maintain consistent communication with leadership, project teams, and clients.
• Relationship Management: Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence.
• Creative Planning: Develop structured project plans to expedite clients’ time to value and establish trust.
• Make an Impact: Mentor clients on businessness process optimization and change management, ensuring successful adoption of our solutions.
• Cross-Collaboration: Collaborate across the organization to address client concerns and meet project deadlines.

What is the last date for applying to the job?

Which countries are accepted for this remote job?