Full-Time Implementation Manager

At InStride, people are our purpose. We believe in investing in people to drive success.

We partner with employers to provide top-tier education programs aligning with employee and company goals.

We seek a motivated Implementation Manager to lead Corporate and Academic Partners through onboarding and expansions.

This role onboards new partners, expanding education program networks, and launches life-changing educational opportunities.

The Implementation Manager will lead expansions as partnerships evolve.

Successful candidates are independent, manage multiple initiatives, blend relationship management with process definition, implementation, and scaling.

Skills Needed:

• Implementation Operations: Deep understanding of partnership onboarding and operations.
• Independent Leadership: Manage multiple initiatives with minimal oversight.
• Relationship Management: Build and maintain relationships with partners for successful program delivery.
• Process Development and Scaling: Define, implement, and scale processes for efficient program delivery.
• Collaborative Spirit: Work with internal teams to enhance operations and product readiness.

Experience Required:

• Four years of technology implementation, client onboarding, B2B consulting, or account management experience.
• Higher education or educational technology experience.
• Experience with large Software-as-a-Service (SaaS) deployments, including digital transformation initiatives.
• Comfortable with Salesforce, Jira, Confluence, Zendesk, and other CRM and project management technologies.

Responsibilities:

• Build strong client and team relationships, delegate tasks, and conduct regular evaluations.
• Work with Product Management and Engineering to ensure implementation requirements meet product functionality.
• Advocate for partners and learners as processes and products evolve.
• Lead the end-to-end onboarding and expansion experience for corporate and academic partners.
• Collaborate with operational teams for timely and high-quality implementations.
• Ensure partners receive appropriate support, bridging the sales and program growth gap.
• Accelerate and improve implementation processes.
• Build and maintain documentation for internal and external teams.
• Drive adoption of tools and best practices for scalability.
• Collaborate with operational teams to ensure implementation phases are executed efficiently and effectively.

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