Full-Time Implementation Manager | Fully Remote EMEA

Hirevue is seeking an Implementation Manager to join our Professional Services team.

In this role, you will independently manage implementations for small to mid-sized corporate clients, configuring our platform to meet specific recruitment needs.

You'll have opportunities to contribute to larger enterprise implementations alongside project managers.

With initial guidance and support, you'll apply and develop your expertise in solution design, configuration, training, and change management to ensure successful adoption and deliver maximum value to our clients.

Key Responsibilities

1. Independently manage the full implementation lifecycle for small to mid-sized clients.
2. Contribute to larger enterprise implementations as part of an implementation team.
3. Configure platform according to client requirements while following best practices.
4. Design and run interactive workshops that help clients reimagine their recruitment workflows.
5. Thoroughly test all configurations to ensure seamless functionality.
6. Create and deliver engaging training sessions tailored to different audiences (HR teams, hiring managers, etc.).
7. Develop and execute project plans while keeping everything on track and on time.
8. Identify potential issues before they become problems.
9. Maintain comprehensive project documentation and provide regular stakeholder updates.

Client & Team Collaboration

1. Work with sales during handovers to ensure understanding of client expectations.
2. Build trusted relationships with clients as their go-to expert.
3. Guide clients through process changes, helping them adapt to the new technology.
4. Train diverse stakeholder groups on system functionality and recruitment best practices.
5. Design and implement strategies that promote user adoption.
6. Provide post-implementation support to ensure clients are comfortable with the new system.
7. Collaborate with Product, Customer Success, and Engineering teams.
8. Serve as a key point of contact between clients and internal stakeholders.

Requirements

• 3+ years of experience in SaaS implementations, recruitment technology, or related fields.
• Experience managing client-facing projects independently from start to finish.
• Skills in process mapping and workflow design (tools like Lucidchart).
• Ability to make technical training engaging and accessible to different audiences.
• Solid project management skills to handle several implementations simultaneously.
• Strong communication style that makes complex concepts easy to understand.
• Technical aptitude and quick learning of new software systems.
• Solution-oriented mindset with attention to detail.
• Self-starter who can work independently with minimal supervision.
• Genuine interest in helping clients succeed.

Preferred Qualifications

• Understanding of recruiting processes and talent acquisition workflows.
• Experience with HR Tech or recruitment platforms.
• Background in client-facing implementation or consulting roles.
• Experience in fast-paced software environments.
• Knowledge of project management principles.

Company Values

All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.

Work Environment

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings.

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting.

Hirevue uses Google User Enrollment to manage work-related aspects of a personal device, ensuring privacy for personal data.

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