Full-Time Implementation Project Coordinator

We are looking for a positive, self-motivated professional with experience in services team operations and staffing at a global scale. The Project Coordinator will be responsible for effectively filling resource engagement requests by scheduling and coordinating the assignment of client service staff to engagements appropriately and staff workloads are balanced. The Project Coordinator will also be responsible for monitoring the utilization of resources and ensuring alignment of resources with the strategic plan.

• Manage resource staffing by working with all levels in the Onboarding team to find solutions for resource needs balancing and client due dates
• Monitor schedules to ensure staff are effectively utilized by reviewing available resources and facilitating necessary adjustments ensuring the alignment of resources based on experience, industry, technical expertise and geography when appropriate
• Provide project coordination for scheduling meetings, documenting outcomes and follow ups
• Generate scheduling, utilization and forecasting reports and provide analysis of the data that assists managers in making scheduling decisions
• Monitor productivity, conflicts, leverage, availability, travel and non-charge hours
• Communicate with management regarding future needs versus availability, potential staffing issues, and other information to allow the effective deployment of resources
• Assist in the development and implementation of scheduling process improvements and provide information for short-term and longer term strategic decisions
• Maintain templates, rules and workflows in the resource tool
• Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations and follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff

• Bachelor’s Degree (preferred)
• 1+ years of experience in a professional services firm as resource management professional or project manager
• Strong relationship building, coaching and employee development skills
• Ability to connect at all levels of the organization using diplomatic communication, influence and negotiation skills.
• Outgoing personality and ability to present topics and run meetings in front of management levels, as well as staff levels
• Ability to multi-task and attention to detail
• Strong problem solving, analytical, organizational skills
• Ability to manage their own workload and work with multiple locations
• Understands and thrives in a fast pace environment and ability to prioritize work accordingly
• Intermediate to expert Excel skills.
• Previous experience with Tableau and Rocketlane is a plus

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