Full-Time Implementation Project Manager

• Implementation Ownership: Partner with our customers to make their Go1 implementation a great experience, guiding each project smoothly from kickoff to launch.
• Project Management: Oversee a portfolio of customers, leading projects through all steps of the project lifecycle, reporting on key milestones, and managing risk.
• Technical Training and Support: Act as the main technical contact for customers during implementation, guiding them through product integration configuration, SSO/SCIM set-ups, and troubleshooting.
• Seamless Transitions: Coordinate smooth handovers from implementation to support and customer success, documenting key configuration details and unique requirements.
• Collaboration: Work closely with regional sales, customer success, and partner teams to address implementation needs and ensure customer success.

• Experience: 3+ years in a support, client services, implementation, or customer-facing role.
• Proven project management experience, including requirements gathering, solution design, and documentation.
• Skills: Demonstrated project management skills including project plan creation, solution design, stakeholder communication, and risk management.
• Proficiency in configuring and troubleshooting technical requirements such as SSO, SCIM, SFTP/CSV data feeds, web hooks, and API endpoints.

• Collaborative mindset, with the ability to work across multiple teams, and contribute to a supportive team environment.
• Strong critical thinking and problem-solving skills, with a focus on risk management and stakeholder engagement.
• Driven by curiosity, actively seeking out knowledge, asking tough questions, and creatively solving problems.

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