Full-Time Implementation Specialist

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. Olo's Implementation Team works with customers from kickoff to launch, and manages the relationship throughout the project.

We are looking for an experienced Implementation Specialist who is focused on providing great hospitality and appreciates the art of collaboration.

What You'll Do

• Lead the execution of a portfolio of projects with varying levels of complexity to ensure successful outcomes.
• Champion customer’s needs when working with multiple stakeholders on project execution.
• Develop project plans based on contract scope and schedules, and monitor the full project lifecycle from start to finish.
• Actively participate in resolving key project issues presented by customers and Implementation team members.
• Provide recommendations on initiatives to improve deployment velocity.
• Partner with cross-functional teams to ensure cohesive communication.
• Assist customers with the identification and execution of their unique goals.
• Adhere to project scoping and develop a relevant project plan.
• Conduct frequent reviews to ensure all project deliverables are progressing on time.
• Some travel may be required.

What We'll Expect From You

• 2+ years experience managing customer relationships, account management, or relevant project management work.
• Proven ability to demonstrate resourcefulness by effectively leveraging cross-functional peers and subject matter experts (SMEs).
• Strong verbal and written communication skills.
• Ability to autonomously manage work and projects.
• Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk.

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