Full-Time Intercom Systems Engineer

The Intercom System Engineer creates specific Intercom product or system solutions based on (project) specific end-user requirements and/or specific vertical needs and supports project tenders and the related execution process. The position also provides technical support for regional customers. 

RESPONSIBILITES 

• Translating end-user requirements into technical solutions with adaptation of standard products for verticals/projects, considering cross-BU & 3rd party integration requirements. 
• Oversee the preparation of technical concepts and system designs for dedicated product solutions and projects on request of sales organizations. 
• Provide guidance and support for troubleshooting and upgrades throughout the life of the system (level 2 and level 3). 
• Support the final installation and commissioning phase, including troubleshooting as required. 
• Collaborate with the sales organization in projects and/or project acquisition phase. 
• Assist sales in explaining concepts to end-users, influencers, and system integrators. 
• Troubleshoot, test, and debug RTS products/software and report findings that engineering may need to address. 
• Support training for sales and customers locally. 
• Bachelor’s degree in a technical domain or Engineering combined with experience in a field related to professional communications. Commensurate experience in lieu of education may be considered. 
• 5+ years of experience in technical support/engineering, preferably in the Critical Communications or Broadcast markets.
• Strong expertise in the IP domain. 
• Includes conceptual knowledge of trending Audio over IP Platforms (Dante, AES67, & SMPTE 2110). 
• Good knowledge of RTS intercom standards. 
• Includes 2-Wire, Analog, OMNEO and RVON. 
• An understanding of server virtualization. 
• A good knowledge of constructing, translating, and understanding signal flow diagrams. 
• Strong customer focus and must have excellent written and verbal communication skills. 
• Ability to plan, organize, follow through, and implement activities to achieve timely, accurate results, focusing on key priorities and effectively managing multiple projects.