Full-Time IT Product Manager

The Product Manager provides analysis, documentation, and project management, helping Keypath define our technology product vision and leading its execution.

Working as a member of an agile team, they will serve as product owner and functional subject matter expert on business concepts and system functionality to the software development team, ensuring the delivery and adoption of a complete product, aligned with vision, business objectives, and timing expectations.

Responsibilities:

• Create long-term vision and annual technology roadmap for assigned functional area(s), prioritizing features and initiatives based on business value and objectives.
• Collaborate with the business to evaluate goals, identify problems, and propose technology-driven solutions.
• Foster a culture of innovation and ideation, generating feature candidates through end-user shadowing, end-user surveys and polls, SME/functional leader brainstorming sessions, and technology partner relationships.
• Partner with project sponsors to co-author and co-present business cases to senior leadership for technology projects exceeding specified cost or effort thresholds.
• Act as a product evangelist, influencing the organization to foster an efficient and effective technology-driven culture.
• Demonstrated ability to interact with and influence clients, team members, and management.
• Critically evaluate information, reconcile conflicts, decompose high-level information, abstract up from low-level information, and distinguish user requests from the underlying need and business value.
• Elicit and document requirements using interviews, document analysis, data flow modeling, workflow analysis, and functional decomposition analysis. Perform data analysis on existing systems where needed to validate business needs.
• Create business analysis artifacts: business requirements, non-functional requirements, functional specifications, user stories, process flows, use cases, and user interface wireframes.
• Work as a member of an agile delivery team, acting as product owner, and ensuring that the team has a clear understanding of requirements throughout the software development lifecycle and that products meet business expectations and objectives.
• Successfully engage in multiple initiatives simultaneously.
• Provide project management support, building plans, managing risk, and tracking/reporting project status.
• Work with business sponsors to ensure UAT testing is completed and approved.
• Provide production system roll-out planning, training, and associated documentation.

Education: Minimum of a Bachelor’s degree, preferably in Business Administration or Information Systems, or equivalent experience.

Experience: 4+ years of experience working in or closely collaborating with recruitment services or student services, 4+ years working in or closely collaborating with IT on application development projects.

Skills: Experience with UI wireframing tools, requirement documentation and management tools, Microsoft Office Suite (Visio, Word, Excel, PowerPoint), CRM platforms (Microsoft Dynamics CRM 2013 or higher), relational databases and SQL/TSQL, SharePoint. Past software development experience is a plus.

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