Full-Time IT Project Analyst III

The primary objective of IT Project Analysts is to maintain standard workflow processes as well as identify, document, and train stakeholders in new or improved workflow processes. Workfront, a third party, online workflow management tool, is the principal tool used for organizing and executing workflows. IT Project Analysts’ duties include Workfront project administration, project onboarding and closure, sprint project management, reporting, issue management, process improvement, documentation, and coordination.

Key Areas of Responsibility
• Workfront Project Administration – Uses Workfront to manage the project and tasks within the project to show burndown, resource utilization, project progress and documentation.
• Project Onboarding and Closure - Drives project onboarding and closure including the following processes: business requirement reviews, quoting, scheduling, resource management, and closure.
• Sprint Project Management - Manages project portfolios for clients which include the following duties: continually developing knowledge of client business rules and technical systems used to perform work, publishing project schedules to stakeholders, maintaining project plans, sponsoring meetings between client rep and IT resources, identifying, and helping to overcome obstacles, and providing progress reports as needed.
• Reporting – Creates, monitors, and trains users on Workfront reports that drive processes including billing, performance monitoring, time tracking, project onboarding / closure, issue management, work queues belonging to teams outside IT and inform leadership of project status.
• Issue Management – Supports the Helpdesk issue management process in Workfront through answering questions and assisting IT with maintaining their Helpdesk issue queues as needed.
• IT Process Improvement – Identifies workflow inefficiencies and then creates processes for, documents, and trains stakeholders in new or improved workflows.

• Bachelor's degree in Information Technology, Communications, or related field; 5+ years of related Information Technology project management experience; or equivalent combination of education and work experience.
• PMI Project Management Professional (“PMP”) certification a plus.
• Excellent written and verbal communication skills.
• Demonstrated track record of successful project management and change management initiatives.
• Advanced knowledge of Microsoft Office programs including Excel, Word, PowerPoint, and Outlook. Workfront experience a plus.
• Teamwork Skills – ability to work with diverse teams with often competing agendas.

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