Full-Time IT Project Manager

We are seeking a highly organised and results driven Project Manager to deliver Babble solutions to our customer base.

Projects will include the deployment of a variety of technical products, including UCAAS/Unified Comms, Contact Centre, IT/Modern Workplace, and others.

The ideal candidate will be responsible for planning, executing and delivering projects on time, within scope and within budget while managing stakeholder expectations, both internally and externally.

Accountabilities and Deliverables:

• Work on multiple projects simultaneously with support from our internal teams.
• Liaising with third party partners and suppliers ensuring that all orders are validated and correct.
• Placing orders via partner vendor portals and by email and monitoring through to completion.
• Work closely with the engineers ensuring smooth deployment and customer satisfaction.
• Attend customer calls, customer video conferences and remotely manage on-site deployments, where required.
• Adhere to and apply required PM methodology.
• Project planning and tracking - including project timelines, resource allocation, and risk management.
• Manage day-to-day operational aspects of assigned projects.
• Track and maintain RAID log applicable to projects.
• Create SOW, Risk/RAID logs, and other PM documentation
• Escalate issues to Project Manager Team Leader or Solution Delivery Director where appropriate.
• Work closely with relevant stakeholders both internally and externally to ensure effective and efficient realisation of the projects.
• Ensure project documentation is created, current, and appropriately stored.
• Update internal systems, e.g., CRM (Salesforce) and provide reports to management as requested.

Skills and Experience:

• Proven experience as a Project Manager with a minimum of 5 years of experience, ideally in Tech/Comms space.
• Qualification in Prince2 Project Management, Agile or similar.
• Experience in coordinating work which includes multiple elements to meet a pre-set deadline (order processing, provisioning or similar).

Personal Skills:

• Excellent client-facing and internal communication skills.
• Exceptional organisational skills, time management and planning skills including attention to detail and multi-tasking.
• Ability to work under pressure and respond to tight deadlines.

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