Full-Time IT Project Manager

Key Responsibilities include (but are not limited to):

• Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
• Apply new developments; and make decisions or recommendations that significantly influence important IT projects/programs.
• Identify software requirements, understanding of designs, integration, testing, deployments, maintenance, configuration management, methodologies and processes, tools and methods.
• Ability to understand data structures, algorithms, prototyping, architecture, program design and implementation, systems analysis and design, system software, and database management.
• Adept with project management principles of multiple frameworks.
• Carry out our Commitments to Deliver, Grow, and Thrive

Location:
You will work as part of a remote team.

Required Experience/Skills:

• A Bachelor s degree and 10+ years of relevant professional experience.
• Adept with advanced IT principles, concepts, methods, standards, and practices sufficient to accomplish assignments such as: developing and interpreting policies, procedures, and strategies governing the planning and delivery of services throughout the client agency.
• Expert-level oral and written communication. Ability to communicate complex technical requirements to non-technical personnel.
• Expert level of briefing creation and presentation to senior management officials on complex/controversial issues.
• Expert level leadership, team building, decision making, problem-solving, and organizing and maintaining of information in information management systems.
• Background in one or more systems/solutions: Cisco Unified Contact Center Enterprise, Cloud Solutions, Natural Language Understanding (NLU), Interactive Voice Response (IVR), eGain Solve, Microsoft Nuance, Data Analytics, PowerBI, Ribbon Analytics, Contact Recording/Contact Analytics.
• U.S. Citizenship or Lawful Permanent Resident

Preferred Experience/Skills:

• Knowledge of contact center operations and related technologies
• Preexisting IRS or Treasury clearance with MBI letter.