Contractor IT Support Level 3
Freelance Latin America is hiring a remote Contractor IT Support Level 3. The career level for this job opening is Experienced and is accepting Latam based applicants remotely. Read complete job description before applying.
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Freelance Latin America
Job Title
IT Support Level 3
Posted
Career Level
Contractor
Career Level
Experienced
Locations Accepted
Latam
Share
Job Details
We are looking for an adaptable IT professional with hands-on experience in cloud, server, networking, and security solutions. If you are resourceful, detail-oriented, and comfortable adjusting to evolving client needs, you’ll thrive in this role.
Key Responsibilities
- Installation, configuration and maintenance of Office 365, Google Workspace or Amazon AWS products.
- Installation, configuration and maintenance of Windows Server and other servers.
- Analysis and Comparison of different IT services to select the optimal ones for customers.
- Optimization and scalability of purchased hardware and software.
- Installation, configuration and maintenance of Email and DNS services, among others.
- Installation, configuration and maintenance of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Todyl, among others.
- Installation, configuration and maintenance of remote connection software such as ConnectWise, Datto, among others.
- Installation, configuration and maintenance of backup and virtualization platforms such as Datto, MSP360, NinjaOne, among others.
- Generation of troubleshooting documentation and software management on platforms such as ITGlue.
- Good Customer Service.
- Installation, configuration and maintenance of ticketing systems such as Autotask, Syncro, ConnectWise.
Requirements
- Administration experience with Office 365, Google Workspace, or AWS.
- Troubleshooting skills across Windows, Linux, macOS, and Windows Server environments.
- Proven ability in remote software installation and management.
- Experience in local network administration and IP addressing.
- Excellent customer service skills, ticket management, and business documentation creation.
- Proficient in administering email filters, DNS, and IT security tools.
- Experience managing backup, firewall, and virtualization software.
- Advanced knowledge in server and cloud service administration.
- Programming skills for task automation.
- Installation and maintenance of servers and cloud solutions.
- Hands-on experience with various network administration software.
- Ongoing evaluation and optimization of client-facing applications.
- Relevant certifications in the offered technical services.
Soft Skills:
- Team player
- Willingness to help
- Outside-the-box thinking
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor IT Support Level 3 at Freelance Latin America is
31st of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Latam
] applicants. .
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