Contractor IT Support Specialist

Responsibilities:

• Monitor scheduling tools, Automic, Control-M, OpenVMS
• Create Incident tasks for failed jobs in Service Now
• Respond to Incident and Request tickets in Service Now
• Handle various change tasks in Service Now
• Manage processes through documented procedures (Step Action Plans/Run Books)
• Escalate issues per established protocols and procedures
• Work with team members to coordinate support of various tasks
• Communicate with team members through instant messaging tools (Teams/Zoom)
• Monitor and read email for relevant communications
• Communicate with end users through Service Now and Outlook
• Communicate respectfully, clearly, and timely with customers and peers
• Attend various team and other scheduled meetings
• Record time accurately and timely based on current time reporting guidelines
• Look for opportunities to collaborate and share knowledge with team members

Required Skills/Experience:

• MS Office - Word, Excel, Outlook
• Ticketing system
• Communication/team skills
• HS Diploma/GED and above

Preferred Skills/ Experience:

• Schedulers - Control-M, Automic
• Service Now
• Scheduling/job control
• Education Preferred: AS degree and above

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.