Contractor IT Support Specialist II
Jobs For Humanity is hiring a remote Contractor IT Support Specialist II. The career level for this job opening is Entry Level and is accepting Austin, Texas based applicants remotely. Read complete job description before applying.
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The Technical Support Specialist role is a 12-month residency at a leading global tech company, designed to provide hands-on experience and practical skills in technical support. The primary responsibility is to assist users with troubleshooting and resolving computer system issues.
Job Responsibilities:
- Address user inquiries related to the operation of computer software or hardware.
- Conduct remote installation of software and perform hardware testing as needed.
- Execute commands and monitor system functioning to ensure correct operations and identify errors.
- Maintain records of daily data communication transactions, detailing problems, remedial actions taken, and installation activities.
- Utilize technical manuals, engage with users, or employ computer diagnostics to investigate and resolve issues or provide technical assistance and support.
Skills/Requirements:
- Minimum 12 months- 2 years maximum of IT operations experience working with MAC OS and an enterprise ticketing system
- Strong verbal and written communication skills, effective problem-solving abilities, and excellent customer service and interpersonal skills
- Mobile Device Support
- MDM Knowledge
- Office 365 / Google Workplace
- Multi-factor authentication
- Willing to travel locally between offices